 | Meet all business case financial criteria in respect of operational
savings |
| Be predicated on the need to simplify, standardise and harmonise wherever
possible:
 | centralise payroll expertise, with systems and processes designed to
share best practice |
| provide a common database for payroll data which can be accessed (and
managed) by the business |
| harmonise all payroll processes (particularly input processes) |
| rationalise the payroll configurations and codes |
| operate effectively to a formalised common service level agreement |
|
| Deliver a significantly improved - and constantly improving - service
| through a specialist, trained and highly motivated team
 | benefiting customers (i.e. Operating Companies) by
| freeing up staff for value-adding activities |
| being accountable in line with enhanced service level agreements |
|
| benefiting consumers (i.e. Employees) by
| providing expert advice, with reference to central pool of payroll
knowledge |
|
|
| through technology that works
| vastly improved Management Information System (MIS) providing
transparency |
| self-service access, whereby both line management and employees
can participate in the management of payroll |
| simple and easy-to-use delivery channels that people understand and
prefer using |
|
|