IT Bites > Projects > Towers Perrin Global Payroll Project

Background

This project, which went live in December 2003, saw the purchase of IT Bites Global Payroll End User Support Pack on a license only basis.

Towers Perrin were implementing version 8.3 and decided that the end user documentation, even in template form, would provide invaluable input to their design phase. The flexibility of the IT Bites solution also gave them the confidence that they would be able to customise the documentation themselves and that this was something they would do in parallel with the main configuration phase of the project. They also recognised the usefulness of the material during the User Acceptance Testing phase of their project

Deliverables

1. An End User Training Course comprising 11 lessons in template form

2. A Processing Guide documenting in excess of 153 transactions that Towers were likely to undertake in the live operation. Again, provided in template format

3. A Guide on the customisation of the materials

Delivery

Towers took advantage of IT Bites 'License Only' option. This included a 1-day handover where all template materials were copied to Towers servers and a session was held with key project personnel where advice was provided on the steps required to customise the material.

It should be noted that IT Bites have since altered their delivery options and will only provide the License Only option under exceptional circumstances.